Equus Couture Returns & Cancellation Policies
Equus Couture endeavors to provide our clients with the highest quality of product, inspection, and service. That said, we operate a simple and straight forward returns policy:
We back up our products with a one-year guarantee. After one year, we will judge repairs on a case-by-case basis.
No cancellations. Once we have received your payment, we will order what is needed to complete your order, thus we become invested financially.
Custom-made orders are strictly non-returnable and non-refundable as your order has been specifically selected to your specification in size, color, and design. If you are unsure on size, please discuss with us before ordering.
Equus Couture will not be held responsible if the customer takes incorrect measurements for a custom order. If you have questions about how to measure your horse properly, please contact us before ordering and we will be glad to help you.
International orders are non-returnable and non-refundable.
If items arrive damaged/faulty please contact us to let us know within 7 days of receipt and arrange to post them back within 7 days of receipt - unused and with all the original packaging. We will reimburse you for these extra postage costs and replace the item. If you do not inform us and return the item within 7 days then we will have no liability for items said to be damaged/faulty on delivery.
If an order has been paid for (this applies to in-stock items ONLY) and is cancelled after payment has been made, we do charge a cancellation fee of 20% of the total order cost, or you may choose to receive a store credit for the full amount paid. That store credit is good for up to one year.
Product Care & Our Guarantee:
Please exhibit care when using your Equus Couture products – they are essentially jewelry for the horse and rider. We understand that horse’s sweat and barns have dirt! A simple wipe down with soap (saddle soap will do!) and water on a rag or sponge will restore your crystals to their original brilliant sparkle. Our products are hand-made and hand-sewn. We will gladly repair any product within one year of purchase, because we do understand that most people are hard on their tack.
Due to the nature of our product (many specialty & vintage pieces), we are unable to guarantee the availability specific designs and/or crystals. Please contact us if there is a specific piece you desire to purchase.